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Developer APIReports & AnalyticsSLA Response Compliance Report

SLA Response Compliance Report

Measures SLA response adherence across conversation inboxes against configured organization threshold, tracking breached chats and agent compliance.

GET/api/v1/reports/sla

Query Parameters

3 parameters
assigned_touuidrequired

Optional filter by agent UUID or "unassigned"

date_fromdatetimerequired

Start date filter (ISO 8601)

date_todatetimerequired

End date filter (ISO 8601)

Response Payload

200 OKapplication/json
statusstring

"1" = Success, "0" = Failure.

messageobject

The response data payload.

Code Snippets & Examples

1curl -X GET "https://app.chatofy.in/api/v1/reports/sla" \
2 -H "Authorization: Bearer YOUR_API_KEY"

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1curl -X GET "https://app.chatofy.in/api/v1/reports/sla" \
2 -H "Authorization: Bearer YOUR_API_KEY"
200 OKapplication/json
1{
2 "success": true,
3 "data": {
4 "summary": {
5 "sla_threshold_minutes": 15,
6 "total_conversations": 150,
7 "open_conversations": 25,
8 "resolved_conversations": 125,
9 "sla_breached_count": 8,
10 "sla_compliance_rate_pct": 94.7,
11 "avg_waiting_minutes": 6.4
12 },
13 "by_agent": [
14 {
15 "agent_id": "u1111111-2222-3333-4444-555555555555",
16 "agent_name": "Priya Sharma",
17 "total_conversations": 45,
18 "open_conversations": 6,
19 "resolved_conversations": 39,
20 "sla_breached_count": 2,
21 "sla_compliance_rate_pct": 95.6,
22 "avg_waiting_minutes": 5.2
23 }
24 ],
25 "hourly_breach_distribution": [
26 {
27 "hour": "09:00",
28 "breaches": 1
29 },
30 {
31 "hour": "14:00",
32 "breaches": 3
33 }
34 ],
35 "date_range": {
36 "from": null,
37 "to": null
38 }
39 },
40 "message": "SLA response compliance report generated successfully"
41}