Manage customer conversations with your team in real-time. Assign conversations, send messages, and collaborate efficiently.
Navigate the inbox, understand conversation list, and manage unread messages.
Send text, media, and template messages directly from the inbox.
Claim conversations, transfer between agents, and manage workloads.
Use emoji reactions and reply-to-quote for efficient team communication.
Learn about open, resolved, and reopened conversation states.
Add internal notes to conversations visible only to your team.
Automate responses triggered by keywords in customer messages.