Message Reactions & Reply Quoting

Chatofy supports emoji reactions and reply quoting to enhance team collaboration within the shared inbox. These features help agents communicate context without sending additional messages to the customer.

Emoji Reactions

Reactions allow agents to acknowledge messages quickly without sending a reply. To add a reaction:

1. Hover over any message in the conversation
2. Click the reaction icon that appears
3. Choose from available emojis

Reactions are visible to all team members but not sent to the customer. Common uses include acknowledging a message, flagging for review, or expressing agreement.

Reply Quoting

Reply quoting lets you respond to a specific message in the thread, providing context for your reply. To reply to a specific message:

1. Hover over the message you want to reference
2. Click the reply icon (curved arrow)
3. The quoted message appears above your input box
4. Type your response and send

Internal Notes

In addition to reactions and quotes, you can also add internal notes to contacts. These notes are visible only to your team and are useful for tracking context, follow-ups, and customer preferences across conversations.