Flow Node Types & Configuration

The Flow Builder provides various node types for building sophisticated conversational experiences. Each node type serves a specific purpose in the conversation flow.

Message Nodes

Send Text Message

Sends a plain text message to the customer. Supports variables in {{double braces}} format.

Send Button Message

Sends a message with up to 3 quick reply buttons. Each button has a label and can lead to different branches.

Send List Message

Sends a message with a list of options. Useful for menus with more than 3 choices (up to 10 sections).

Input Nodes

Collect Text Input

Asks for free-text input from the customer. The response is stored in a variable you can use later.

Collect Number Input

Collects a numeric value with optional validation (min, max values).

Logic Nodes

Condition Branch

Routes the conversation based on variable values using operators (equals, contains, greater than, etc.).

Update Contact Tag

Adds or removes tags on the contact during the conversation. Useful for tracking flow outcomes.

Integration Nodes

HTTP Request

Makes an external API call to your system. Supports GET and POST requests with custom headers and body. Responses can be stored in variables.

Agent Handoff

Transfers the conversation to a human agent in the Shared Inbox. The flow pauses and can be resumed by the agent.