Change a conversation status to open, closed, or snoozed. Resolves or archives customer threads.
“Mark conversation conv_123456 as closed since the customer query was resolved.”
Say this directly in your AI chat. The assistant will detect the intent, map the parameters, and invoke update_conversation_status.
| Parameter | Type | Requirement | Description |
|---|---|---|---|
| conversation_id | string | required | Internal conversation UUID |
| status | string | required | Target status: open, closed, or snoozed |
This action is marked destructive because it closes, archives, or deletes records. AI clients are instructed to present a high-visibility confirmation prompt before proceeding.